Last updated: 2 March 2026
1. Our Commitment
Miles Kent Forever Foundation is committed to operating with transparency, integrity and respect.
We welcome feedback and take complaints seriously. We aim to resolve concerns fairly, promptly and courteously.
2. What Is a Complaint?
A complaint is any expression of dissatisfaction relating to:
- Our activities or events
- Use of funds
- Communications
- Conduct of individuals representing the Foundation
- The content of this website
3. How to Make a Complaint
Complaints should be made in writing wherever possible.
You can submit a complaint by email to:
Please include:
- Your name
- Contact details
- A clear description of your concern
- Any relevant supporting information
4. How We Handle Complaints
We will:
- Acknowledge receipt of your complaint within 5 working days
- Investigate the matter fairly and impartially
- Provide a written response within 15 working days wherever possible
If additional time is required, we will inform you.
5. Further Review
If you are not satisfied with our response, you may request that your complaint is reviewed by a senior representative of the Foundation.
We will aim to conduct a further review and provide a final response within 20 working days.
6. Confidentiality
All complaints will be handled confidentially and personal data will be processed in accordance with our Privacy Policy.
7. Governance Status
Miles Kent Forever Foundation is currently in the process of applying for formal charitable registration. This policy reflects our commitment to operating in accordance with recognised standards of transparency and accountability.
8. Continuous Improvement
We use complaints as an opportunity to improve our practices and governance.